# Contact Payback

> How to reach Payback: the help address, the postal address, and what to write in about, from account help to store disputes and lawyer applications.

Payback has one contact address, help@getpayback.com, and a postal address in Plano, Texas.

## Email

Write to help@getpayback.com. That is the address for account help, store disputes, privacy requests and questions about the Terms.

## Post

Consumer Payback Solutions, LLC  
3000 Custer Road, Suite 270 #7004  
Plano, TX 75075

## What to write in about

- Account help: questions about your Payback account, the email address you connected, or a refund we are working on for you.
- A store dispute: an order where you believe the store ran a fake sale, or a refund request that a store has refused.
- Brand opt-out: a brand may opt out of automated recovery by emailing us with the subject line “Opt-Out for [Brand Name]” from an authorized address on the brand’s domain, as the Terms describe.
- Privacy requests: to access, correct or delete your personal data, or to withdraw consent, as the Privacy Policy describes.
- Lawyer applications: consumer lawyers who want to join the case marketplace apply at https://lawyers.getpayback.com/apply. Applications are reviewed by hand against your bar record.

## Please note

Payback is not a law firm and does not give legal advice.

Case scores are Payback's assessment of documentation and pattern strength, not legal advice and not a prediction of any outcome.

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We hold brands accountable for the little guys.

Case scores are Payback's assessment of documentation and pattern strength, not legal advice and not a prediction of any outcome.

Payback is not a law firm and does not give legal advice. A case score is our own reading of how well an order is documented and how strong the store's pricing pattern is. It is built from what consumer lawyers have told us they look for in a case. It is not a prediction of any outcome, not a recommendation to hire anyone, and not a legal opinion about your order. If you want legal advice, talk to a lawyer licensed in your state.

Consumer Payback Solutions, LLC  
3000 Custer Road, Suite 270 #7004  
Plano, TX 75075  
help@getpayback.com

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