Privacy Policy

1. Introduction

Welcome to Payback (referred to as “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services. It also describes your privacy rights and how the law protects you.

If you do not agree with the data practices described in this policy, you should not use our website or services.

2. Information We Collect

We collect personal data from you in a variety of ways, primarily after you have granted us explicit permission via the Gmail API. Specifically, we may collect:

  • Online Shopping Data (past 7 days):
    • Date and time of transactions
    • Transaction amounts
    • Names of items purchased
    • Merchant information

Our access via Gmail is strictly limited to online shopping data relevant to our services. We do not access other email contents unrelated to your purchases.

3. How We Collect Information

  1. Gmail Integration:
    • Once you consent through the Gmail API, our system retrieves information from your emails that contain online order details.
    • For the initial setup, we may collect purchase information covering up to the past 30 days.
    • After this initial collection, our system performs daily scans (every 24 hours) to detect new receipts or refunds.
  2. Direct Interactions:
    • You may also provide personal data when you contact us or interact with our website (e.g., filling out forms, sending inquiries).

4. How We Use Your Information

We use the information we collect to:

  • Monitor and Protect Your Online Purchases: Identify and address potential issues such as deceptive practices or fraud.
  • Track User Shopping Behavior: Understand consumer habits and improve our services.
  • Build a Database of Purchases: Compile retail and transaction data to offer better consumer protection and possible recovery options.

5. Sharing of Information

We may share your personal data with the following third parties, only for the purposes described below:

  1. Marketing Partners:
    • To conduct strategic and marketing analyses, such as understanding shopping trends and improving outreach.
  2. Data Analysis Firms:
    • To help improve user experience, optimize our services, and analyze transaction patterns.
  3. Licensed Legal Professionals:
    • To review potential cases where a legal remedy may be warranted if we cannot recover your funds directly.

All third parties are contractually obligated to maintain the confidentiality of your information and are prohibited from using it for any purpose other than those we specify.

6. Data Security

We employ a variety of security measures to protect your personal data from unauthorized access, disclosure, or alteration, including but not limited to:

  • Encryption of sensitive data
  • Firewall Protection
  • Access Controls (limiting who can view your data)

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure, and therefore we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include the right to:

  1. Access your personal data
  2. Request Correction or deletion of your personal data
  3. Object to or Request Restriction of processing
  4. Withdraw Consent at any time (where we rely on your consent to process data)

To exercise any of these rights, please contact us using the information in the “Contact Information” section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

8. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, and to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period may vary based on the nature of the data and the purpose for which it is collected.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will notify you by email or through our website. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

Email: help@getpayback.com
Address:
Consumer Payback Solutions, LLC
3000 Custer Road
Suite 270 #7004
Plano, TX 75075

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